International Information

As a global leader in IPC, OnLogic strives to offer our international customers the highest level of service and support.
 

OnLogic has offices in Europe and the United States. To place an order outside of Europe, please visit our American store.

 

Payments

We offer various payment methods including Bank Transfer, SOFORT Banking, Visa, MasterCard, Maestro, PayPal and Credit Card. Payment by bank transfer is available by contacting one of our sales associates.

 

Shipments within Europe

Our European shipments are fulfilled from our Dutch office. We currently ship online orders to the following countries:

 
  • Andorra
  • Austria
  • Belgium
  • Bulgary
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenshein
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • The Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
 

Shipments outside of the E.U.

Our U.S. office processes and ships global orders. Unfortunately this office currently does not ship online orders to countries in the E.U. or the countries listed below (please call us if you need to ship to one of these countries):

 
  • Afghanistan
  • Algeria
  • Angola
  • Azerbaijan
  • Belarus
  • Bosnia & Herzegovina
  • Burundi
  • Central African Republic
  • Chechnya
  • China
  • Congo
  • Crimea
  • Cuba
  • Egypt
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Guinea
  • Guinea-Bissau
  • Haiti
  • Iran
  • Iraq
  • Kyrgyzstan
  • Lebanon
  • Libya
  • Macedonia
  • Mali
  • Mauritania
  • Mexico
  • Moldova
  • Montenegro
  • Myanmar (Burma)
  • Nicaragua
  • Nigeria
  • North Korea
  • Papua New Guinea
  • Republic of Yemen
  • Russia
  • Rwanda
  • Serbia
  • Sierra Leone
  • Somalia
  • South Sudan
  • Sudan
  • Syria
  • Tajikistan
  • Tunisia
  • Turkey
  • Turkmenistan
  • Uzbekistan
  • Venezuela
  • Yemen
  • Zimbabwe
 

Processing Fees

All orders below $1,000 (excluding U.S., Canadian, and European Union orders) paid for by bank transfer are subject to a $50 international wire processing fee. DHL and TNT are currently the only shipping methods available for international orders (excluding Canada).

 

Customs Fees

As the importer of record, the recipient is responsible for any additional levies, duties, taxes and other customs fees required for clearance. These fees are not additional shipping charges. They vary from country to country and change often, so we are unable to control or predict them. Please contact your local post/customs office for more information.

 

Refunds

OnLogic will not issue credit for any orders that are refused or abandoned due to issues with customs fees. OnLogic will not mark merchandise as below its stated value or mark items as "gift." Doing so is against U.S. and International government regulations.

 

Contact

For international project-based customers, please contact a sales representative at 03300 104 290. We can discuss your project requirements and determine the most effective way to provide you with the initial test systems or products you may need.

 

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