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ThinManager Ready TM___ Series

The TM line from OnLogic comes pre-configured with a custom BIOS that boots directly to the Rockwell Automation’s ThinManager boot ROM. OnLogic is responsible for any hardware issues, while the Rockwell team can help with anything pertaining to the software, configuration, or setup.

For help with software or configuration issues, click here for Rockwell support.


Hardware Troubleshooting

The following sections give an overview of common hardware troubleshooting steps for each TM system.

TM100 (ML100G-10)

Jetway JNU93-2930 motherboard

Motherboard Manual

https://drive.google.com/file/d/1OS3VDI8vUv9Vi4skQCSzaLflG6WyjXyv/view

How to clear the CMOS

If your unit fails to boot or power on, a CMOS reset may help. You will need to open the unit to perform the reset. This does not void your warranty, however, any damage caused by doing so will not be covered. Ensure your body is discharged of any static electricity by touching a grounded metal surface.

  • Remove the 4x phillips screws on the outside of the case. 
  • Use the tab for leverage to pull the bottom panel off

● Locate the JBAT jumper pins near the ethernet port.
● Use a flathead screwdriver or other conductive object to short
the two pins together for 30 seconds.
● The CMOS is now clear.
● Power on the unit. Note: it may take 60 seconds to reconfigure
itself and restart. Wait patiently after turning it on.


TM110 (CL230G-P)

System Manual

http://static.onlogic.com/resources/manuals/OnLogic-CL200-Series-Manual-v1.pdf

How to clear the CMOS

If your unit fails to boot or power on, a CMOS reset may help. You will need to open the unit to perform the reset. This does not void your warranty, however, any damage caused by doing so will not be covered. Ensure your body is discharged of any static electricity by touching a grounded metal surface.

  • Remove the two silver Phillips screws
  • Use a flathead screwdriver or similar tool to gently lever the bottom cover off
  • Locate the Clear CMOS jumpers

  • Remove the black jumper from pins 6 and 4
  • Install it onto pins 4 and 2, moving it down by 1 pin
  • Wait 30 seconds
  • Restore the jumper to its original 6-4 position
  • The CMOS is now clear
  • Hinge the bottom plate back onto the system by aligning the tabs
  • Reinstall the silver Phillips screws

TM200 (ML210G-10)

Drivers

https://drive.google.com/open?id=1WBrh4LQuMyYY_Tr93q21alaeRNu6rNt0

How to clear the CMOS

If your unit fails to boot or power on, a CMOS reset may help. You will need to open the unit to perform the reset. This does not void your warranty, however, any damage caused by doing so will not be covered. Ensure your body is discharged of any static electricity by touching a grounded metal surface.

  • Ensure your body is discharged of any static electricity by touching a grounded metal surface.
  • Remove the 6x phillips screws on the outside of the case.
  • If your unit has COM ports, remove the standoffs for those as well.
  • The backplate will then be loose and can be removed.
Note: Pull gently as to not tear the EMI gaskets.
  • Note the ridge between the lid and the heat block on the processor
  • Insert a flathead screwdriver into the ridge and pry them apart using a twisting motion.
  • Tilt the lid to a 45 degree angle and pull it loose from the rest of the case.
  • You now have full access to the internals

● Locate the clear CMOS jumper next to the purple header
● Move the jumper over by 1 pin
● Wait 30 seconds
● Restore the jumper to the original position
● The CMOS is now clear. Reassemble the unit and power on.
● It may reboot several times to reconfigure itself.


TM250 (ML350G-10)

Motherboard manual

How to clear the CMOS

If your unit fails to boot or power on, a CMOS reset may help. You will need to open the unit to perform the reset. This does not void your warranty, however, any damage caused by doing so will not be covered. Ensure your body is discharged of any static electricity by touching a grounded metal surface.

  1. Ensure your body is discharged of any static electricity by touching a grounded metal surface.
  2. Remove the two silver Phillips screws from the bottom of the unit as circled in red below:
  1. Remove the bottom 3 Phillips screws from the back plate (blue arrows shown below).
  2. Using your fingernail or a Flathead screwdriver, pry the bottom plate off using the provided leverage tab (yellow arrow shown below).
  1. Locate the Clear CMOS jumper as shown below:
  1. Remove the jumper from pins 2 and 3.
  2. Install it onto pins 1 and 2, moving it over by 1 pin.
  3. Wait 30 seconds.
  4. Restore the jumper to its original 2-3 position. The CMOS is now clear.
  1. Re-install the bottom plate and all 5 screws.

Note: The unit may power cycle several times before it boots up. This is normal.


TM300 (DC-1100-P)

DC-1100 Motherboard Manual

https://www.cincoze.com/data/files/201811/Manual_DC-1100_V1.40_2016083001.pdf

How to clear the CMOS

If your unit fails to boot or power on, a CMOS reset may help. You will need to open the unit to perform the reset. This does not void your warranty, however, any damage caused by doing so will not be covered. Ensure your body is discharged of any static electricity by touching a grounded metal surface.

  1. Remove the 4x Torx T9 screws from the bottom plate.
  2. The plate is now loose and can be lifted off.

The storage and RAM are now accessible.

  1. To continue with the CMOS reset, remove the 3 circled phillips screws.
  1. The lid can now be pulled apart from the rest of the system. This may take a moderate amount of force but can be done using only your hands. It can be helpful to grab the COM ports for leverage.
  1. With the lid separated, you can now access the CMOS reset switch and battery.
  1. Flip the blue switch to the ON position for 30 seconds and then return it to the 1 position. The CMOS is now clear.
  2. If you would like to replace the CMOS battery, you may do so now. Slide the gold tab to release the battery.
  1. Reassemble the unit and test it again. If you continue to have issues, contact technical support.

Note: if you unit has WiFi, be cautious of the WiFi pigtail routing during re-assembly. Ensure the cables are away from the screw holes so they do not get damaged by the screws.


TM400 (P1001)

Motherboard Manual

How to clear the CMOS

If your unit fails to boot or power on, a CMOS reset may help. You will need to open the unit to perform the reset. This does not void your warranty, however, any damage caused by doing so will not be covered. Ensure your body is discharged of any static electricity by touching a grounded metal surface.

Required tools: T10 Torx Driver

  1. Remove the 8x torx screws that hold the lid in place
  1. Lift the lid off vertically. Moderate force may be required to break the thermal seal.
  1. Set the lid aside
  1. The CMOS battery and CMOS reset switch are now exposed. The CMOS can be cleared by moving the blue switch to the ON position for 30 seconds
  1. The CMOS has now been cleared
  2. Reinstall the top cover and the torx screws

NOTE: The unit may power cycle several times before it boots up. This is normal.


TM610 (MC610-50)

Motherboard Manual

https://download.asrock.com/Manual/IMB-1212.pdf

How to clear the CMOS

If your unit fails to boot or power on, a CMOS reset may help. You will need to open the unit to perform the reset. This does not void your warranty, however, any damage caused by doing so will not be covered. Ensure your body is discharged of any static electricity by touching a grounded metal surface.

The case is very simple to open. To do so, remove the two screws from the back and slide the lid off towards the rear.

  1. Locate the clear CMOS jumper
  2. Move the jumper over by 1 pin
  3. Wait 30 seconds
  4. Restore the jumper to its original position
  5. The CMOS is now clear

TM700 (CL100)

Troubleshooting the CL100

If your unit fails to boot or power on, a CMOS reset may help. You will need to open the unit to perform the reset. This does not void your warranty, however, any damage caused by doing so will not be covered. Ensure your body is discharged of any static electricity by touching a grounded metal surface.

  • Perform this disassembly in an area free of static discharge
  • Before beginning, touch a grounded metal surface to discharge your body of static electricity
Opening the CL100 Industrial Computer

Opening the CL100 case

  • Unplug the system and turn it upside down
  • If applied, remove the rubber feet to access the screws
  • Next, use a small P1 Phillips driver to remove the screws
  • Now the bottom plate can now be removed. There may be slight resistance from the sticky thermal pad found inside

Clearing the CL100 CMOS

  • First, locate the clear CMOS pad (circled in red)
  • Then use a flathead screwdriver or other piece of metal to short the two halves together for 30 seconds
  • After that, reinstall the bottom plate and power on the CL100. If it fails to function at this point, you may need to send it in for repair

TM800 (MC510-40)

How to clear the CMOS

If your unit fails to boot or power on, a CMOS reset may help. You will need to open the unit to perform the reset. This does not void your warranty, however, any damage caused by doing so will not be covered. Ensure your body is discharged of any static electricity by touching a grounded metal surface.

The case is very simple to open. To do so, remove the two screws from the back and slide the lid off towards the rear.

  • Locate the clear CMOS jumper
  • Move the jumper over by 1 pin
  • Wait 30 seconds
  • Restore the jumper to its original position
  • The CMOS is now clear
Updated on May 27, 2021

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