Drivers and Manuals
Drivers
Drivers are available in INF formats, which can be installed via a Windows deployment server, or through the Device Manager. Follow our guide for Installing via Device Manager here.
BIOS Updates
| Version | Link |
|---|---|
| Z01-0002A042 | Download |
Frequently Asked Questions (FAQ)
What is the pinout of the DC power jack?
The diagram below shows the pinout on the port of the computer. Looking the port, the left two pins are positive, the right two pins are negative.
How much power does the system draw?
The maximum sustained power draw of the HX500 is approximately 60 watts, with short duration draw of up to 120 watts with high CPU load.
The HX600 has the same base power draw plus any expansion cards.
These numbers are estimates and the power supply selected should have overhead.
What types of RAID are supported?
The M.2 B-Key slot can be used in tandem with the M.2 M-Key slot to create firmware-level RAID arrays using Intel Rapid Storage Technology. These arrays can be created with M.2 SATA SSDs. NVMe RAID is not supported by the chipset. RAID arrays that mix together M.2 SATA and cabled 2.5” SATA drives can also be created (HX600 Only).
How are the COM ports and hotswap bays numbered on the HX610?
How do I use the DIO?
The DIO module requires software implementation by the user. Refer to the following document for specifications and sample code. https://support.onlogic.com/documentation/adp102-dio/
How do I configure the SIM card slot in the BIOS?
The SIM card can be read by either the M.2 B-Key slot, or the mPCIe slot. To specify which slot, access the BIOS and navigate to:
Advanced -> OEM Configuration -> UIM selection
Enabling Auto Power On
The auto power on feature will turn the Helix system back on after a power loss. This can be useful for automatic recovery after a power outage, or applications where the system’s power button is not easily accessible.
- Power on the Helix unit and immediately press Del to access the Front Page config menu
- Using the arrow keys, navigate down to “Setup Utility” and press enter
- From the “Advanced” tab, select “PCH-IO Configuration”
- Change “Auto Power-On” to “Enabled”
- Press F10 to save and exit
- Press Enter to confirm
- Auto power on is now enabled
Disassembly Instructions
Properly opening OnLogic systems does not void the warranty in most cases, however, some precautions are necessary to avoid damaging the system.
- Perform this disassembly in an area free of static discharge and with the system fully unplugged.
- Ideally, wear a grounding strap. If that is not available, regularly touch a grounded metal surface to discharge your body of static electricity.
HX500 Disassembly
- Begin by removing the 4x Phillips P2 screws circled in red.
- Next, use a small tool or your fingernail to pry the bottom place loose. It should come loose with minimal force.
- The bottom plate will fall away from the system and is completely disconnected.
- Set the plate aside. The disassembly process is complete.
- You now have access to the internals.
- This picture shows an example configuration.
Ram, WiFi, Primary Storage, Additional Storage
HX600/610 Disassembly
- Begin by removing the 5x Phillips P2 screws circled in red.
- Next, use a small tool or your fingernail to pry the bottom place loose. It should come loose with minimal force.
- The bottom plate will fall away from the system and is completely disconnected.
- Set the plate aside. The disassembly process is complete.
- You now have access to the internals.
- This picture shows an example configuration.
Ram, WiFi, Primary Storage, Additional Storage, PCI-E Expansion
PCI-E Card Installation (HX600)
- Begin by removing the two Phillips P1 retaining screws from the card bracket. Set the bracket aside.
- Determine the number of slots your PCI-E card takes up.
- For a single slot card, punch out the top cover. For a dual slot card, punch out both.
- Use pliers to bend the knockout a few times and it will fall off.
- Set PCI-E Card in the case and slide it into the slot.
- Reinstall the bracket removed in the first step. It will hold the card in place.
- If needed, push the card into position before fully tightening the screws.
- The card should appear level in the slot. If it is crooked, loosen the retaining screw and reposition it.
- The installation is complete.
Troubleshooting
Clearing the CMOS
If the system fails to power on or is unresponsive, clearing the CMOS may help. It will also restore the BIOS to factory defaults.
- Begin by following the Disassembly instructions for your model above. Make sure the system is disconnected from power, monitor, and all peripheral connections. Once the system is open, see below.
- Locate the CMOS jumper indicated by the orange markings
- Locate the CMOS CLR jumper
- Move the jumper up by 1 pin and leave it there for 30 seconds.
- Restore the jumper to the original position.
- The CMOS has now been cleared. Reassemble the system and power it on. It may restart several times to reconfigure the CMOS.
- If the issue has not been resolved by the reset, contact technical support.
No audio in Linux workaround
As of this writing (4/14/2021), there is a known issue in Ubuntu 18.04 and 20.04 that causes DisplayPort audio not to work. As a workaround, one of the audio kernel modules needs to be blacklisted.
To do so, open a terminal and run the following commands:
echo "options snd-hda-intel dmic_detect=0" | sudo tee -a /etc/modprobe.d/alsa-base.confecho "blacklist snd_soc_skl" | sudo tee -a /etc/modprobe.d/blacklist.confReboot the system, and DP audio should once again be functional.
Further details can be found on this page.
Mounting Hardware
Attaching Wall and DIN Rail Mounts to Helix
- Remove the mounting hardware from the accessory box.
- Using the included screws, install the brackets to the bottom of the system .
- The mounting bracket installation is complete.
- User supplied screws can be used to attach the system to the desired surface.
- If DIN mounting is desired, install the DIN clips onto the brackets using the included screws.
- Tighten very gently as the screws are threading into plastic.
- The system is ready for Din mounting