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  3. Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

On this page you will find the top 5 general FAQs that are relevant for the vast majority of our products. For system specific FAQs, that cover topics such as how to set automotive timings and how to change the boot order,  please visit the documentation page for the system you have. You can find system specific documentation here. If you can not find the information you need, please contact our support team.

Where can I find my Windows license key?

Your Windows license key was removed from the envelope and is located on the underside of your system. The key is covered by a small patch of silver security foil, similar to a lottery ticket. Very gently scratch off the foil to reveal the key.

How are the COM ports numbered?

The COM ports on your system are numbered from left to right, starting with the back plate of your system, and then left to right on the front plate.

Where can I find drivers for my system?

The drivers can be found on our technical resource pages. Type your system model into the search box above to find the appropriate page.

How do I enable auto power on?

This varies by unit and will be either a BIOS setting or a jumper inside. Instructions for enabling it can be found on our technical resource pages. Type your system model into the search box above to find the appropriate page.

Why am I not getting video from my display port?

Adapters are the common cause of this issue. Try an active adapter such as the MDP-D14 for Mini DisplayPort to DVI  or the MDP-V12 for Mini DisplayPort to VGA. Active adapters for other connection types can be readily found online.

Updated on March 31, 2020

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